Terms and Conditions
Welcome to Blitzprinthouse.com (the “Website”). The Site is operated by Blitz Print House. The products or services provided by Blitz Print House on the Website or in connection with the Website (the “Services”) are provided to users of the Website (“You” or “you”), individually (or, if you are using the Website on behalf of an organization, the organization), subject to the following terms and conditions (the “Service Terms”). Please read these Service Terms carefully before accessing or using the Services. By clicking a box that indicates you agree to the Service Terms, or by otherwise accessing or using the Services, you agree to be bound by these Terms. If you do not wish to be bound by these Service Terms, please do not access or use the Services. Blitz reserves the right to change the Website or the Service Terms at any time without any notice to you.
A digital proof of work will be submitted for the client’s approval prior to being sent for printing. The client is then responsible for carefully reviewing the proof and order prior to submission in the interest of avoiding errors. Once an order is accepted and confirmed by the Client, no liability is accepted by Blitz Print House for any errors not noticed or corrected by the Client on the proof. Blitz Print House will not accept any changes to an order that has been confirmed and sent to printing. Should the Client choose to ask Blitz Print House to print the Product without their review or approval, Blitz Print House will not be responsible for any flaws, errors, or problems of any sort on the product(s), and a re-print will not be available. If The Client chooses to upload a file, we strongly recommend that The Client submits a print-ready file in vector format with all text outlined. Any modifications made to files by Blitz Print House to get them print ready may be subject to design fees on a case by case basis. As such, Blitz Print House is not responsible for any errors in the Product, including but not limited to: misspelling, bleeds, grammar, damaged fonts, low quality images and graphics, punctuation, crop marks, transparency (ie. .png files), overprint, incorrect colors, insufficient safe margins, etc.
While all reasonable efforts will be made to ensure colour accuracy, Blitz Print House does not guarantee that an exact colour match will occur between the Client’s artwork, imaging, files, or previously printed materials due to inherent variations in the printing process. There is a 10% colour shift that may occur due to press calibrations in printing, and colour may shift during the course of a single press run or between separate runs.
Blitz Print House also cannot guarantee colour matching a preview or sample as it appears on a Client’s monitor as we cannot compensate for individual display colour variances. It is highly recommended that all designs and files be created in a CMYK colour format in order to decrease the likelihood of colour shifts occurring if a conversion from RGB to CMYK is necessary. It is possible to convert a RGB file into CMYK if the client is unable to provide one, however, many of the colours in RGB are not reproducible in a CMYK format and Blitz Print House does not guarantee any colour accuracy when converting. We highly recommend that the Client provides the pantone colour codes when doing spot colour printing.
The turnaround times posted by Blitz Print House are for printing, and only begin after the Client has settled the payment, as well as sent an approval for the digital proof when necessary. The Client must acknowledge and agree that all listed turnaround times are estimates only and do not include shipping time. These times are calculated as business days and do not include weekends or holidays.
Unexpected failures, malfunctions, and / or technical problems with (printing) equipment may delay the printing process. If such a delay were to occur, Blitz Print House may, at its discretion and on a case by case basis, provide compensation in the form of re-print discounts or expedited shipping. Technical difficulties or delays will not be grounds for order cancellations or refunds.
Printed orders are to be shipped out anywhere within 3-15 business days, dependent on product, as listed on the website. Shipping dates are calculated based upon estimates provided by the shipping companies utilized by Blitz Print House. There is no way of guaranteeing any delivery dates including rush orders. Blitz Print House is not liable for any delays in delivery caused by shipping companies, international customs issues, or any other circumstance beyond the direct control of Blitz Print House.
Shipping companies require a physical address and a valid phone number in order to deliver a package, as they do provide a door to door service. PO Box addresses are not valid for delivery. In the event that a package is not delivered due to an error with the address provided by the Client, Blitz Print House will reship the package with the correct address at the client’s expense. Product deliveries are subject to the corporate policies of the shipping company, and any policy put in place by those companies will apply to the Client. If the Client is not present at the provided delivery location, it is their responsibility to collect the package in accordance with the policies of the applicable shipping company. All products are shipped according to the address on the proof. It is the client’s responsibility to ensure that the proof has the correct shipping address listed. If no shipping address is listed it is the client’s responsibility to provide an address to prevent further shipping delays.
SHIPPING / COLLECTION
Blitz Print House reserve the right to dispose of any unclaimed items that have not been collected after a period of 4 months. It is the customers responsibility to collect products ordered from the selected pickup location within the guided timeframe.
SHIPPING TARIFFS / SALES TAX
All orders with a specified delivery address within Canada are subject to the Federal Goods and Service Tax, and may additionally be subject to a Provincial Sales Tax or a Harmonized Sales Tax based on location. It is the responsibility of the client to cover all additional taxes applied to each shipment.
Any order being delivered outside of Canada may be subject to import taxes, customs duties, and fees levied by the recipient’s country. The Client is responsible for all such Import Fees and any additional charges for all taxes and customs clearance. Customs policies and Import Fees vary based on country and cannot be determined or controlled by Blitz Print House.
ORDER CANCELLATIONS, RETURNS, OR REFUNDS
Due to the custom nature of the products sold by Blitz Print House, an order cannot be cancelled, or any design update once it has been approved by the Client and has been sent into production. Partial refunds may be available on orders that have begun processing but have not yet gone into production, and will be determined on a case by case basis. If a partial refund will be given, the refund will be calculated based on the portion of work that has not yet been completed. Any design charges will still be applicable if the Client decides not to print after the design has been created.
Custom designs and artwork generated internally by the staff of Blitz Print House are subject to human error. If an error occurs in regards to pricing, stock, coating, turnaround time, or any other aspect of an order that is deemed to be at the fault of Blitz Print House staff, Blitz Print House maintains the right to cancel the order and provide a full refund to the Client. Alternatively, any miscommunication that occurs from the Client to Blitz Print House during the quoting process will not qualify the order for cancellation or refund. If any changes are made to an order, it will be viewed as a secondary order and will not qualify as a reprint.
In the event that a project is inactive for more than 60 days with no response from the Client, Blitz Print House reserves the right to deduct a 20% cancellation fee from the order price if the project is cancelled and a refund is issued to the client. If a print project is inactive for 120 days, no refund will be issued and a credit will be applied that can be used for future print orders.
Any cancelled orders (includes accidentally placed orders) will have a 3% deduction on the refund amount.
A reprint will only be honored if a shipping or printing error occurs. Shipping errors occur when a package is damaged or lost after being accepted by the shipping provider. In the event that a shipping error occurs, the Client is required to contact the shipping provider to open a file through them. Shipping providers require adequate evidence to approve a claim, and it is the Client’s responsibility to provide proper proof (tracking number, pictures, samples, etc) for the shipping provider. Once the file is opened with the shipping provider, Blitz Print House can file a claim to receive compensation. If the claim is not approved by the shipping provider, and / or Blitz Print House is not compensated, then it is at the discretion of Blitz Print House if a reprint can be honored. Reprints for shipping errors will take a minimum of 2 weeks for approval after the Client has contacted the shipping provider as shipping claims take 2 weeks to process.
Printing errors are classified as misprints or trimming issues that are caused by mistakes in the production process that are outside of machine error values. Machines are maintained and calibrated to function properly, and any shifts that occur with a product within these values will not be grounds for a reprint. A 0.125” bleed is requested on all print files to account for any shifting that may occur. If there is a shift of 2 mm or less, there will be no grounds for a reprint. Additionally, there is potential for a 10% color shift on products between runs. An order will not qualify for a reprint if there is a 10% color shift from a previous order.
The same file will always be used during the reprint process. If the Client requests any changes to the file, this will be considered a new order. Upon initial review of the design, Blitz Print House will email the Client any warnings about potential problems that may occur during printing. This email will be sent out during the proofing process, and it is the responsibility of the client to review these warnings prior to accepting the proof. If a proof is accepted and approved without any changes being made to the potential problem areas, Blitz Print House will not accept any responsibility if the listed errors occur during printing, and a reprint will not be honored in these situations.
All complaints regarding print defects must be brought to the attention of Blitz Print House within 10 business days of the receipt of order to be considered or reviewed for a reprint. If no contact or claim has been made within 21 days, the work shall be deemed to have been received, checked, and accepted by the Client as fully complying with the accepted order specifications. In case of printing errors, contact firstname.lastname@example.org with a description of the print defect. The email will must contain 2 high resolution images attached for review; one showing a close up of the defect area, and the other showing 20 samples of the product with the same issue. A minimum of 5% of an order needs to be affected by the same printing error in order to qualify for a reprint. Blitz Print House retains the right to request the full product be returned, at the client’s cost, for evaluation if deemed necessary. In the event that a product has been printed incorrectly at the fault of Blitz Print House, a full reprint with be provided to the Client at no additional cost. When possible, defective cards are removed prior to shipping. An order may be short up to 4% of the order quantity. More than 4% of cards are missing, at the discretion of Blitz Print House, a partial refund, or a reprint may be issued.
Turnaround times for reprints will be the same as all standard turnaround times. Shipping will be determined by Blitz Print House on a case by case basis. Reprints are always shipped via Purolator unless the client requests other wise. Complimentary shipping upgrades for reprints is assessed on a case by case basis at the discretion of Blitz Print House.
All prices listed on the website are in Canadian Dollar (CAD) unless otherwise noted, and are subject to change without any notice to the Client. Any order that will be delivered outside of Ontario will be taxed according to the province, city, or country it’s heading to. Applicable taxes and shipping charges will be added to each invoice. Any pricing provided in a quotation from Blitz Print House will be valid for 30 days from the date the quote was provided. Blitz Print House retains the right to change pricing options as well as any promotional offers at any time without prior notice unless otherwise noted.
COUPONS / CREDITS
Coupon Codes must be submitted by the Client at the time of order placement, and cannot be applied towards an order after the payment has been received. Additionally, a Coupon Code cannot be applied to any order previously made with Blitz Print House. Coupon Codes cannot be combined with any other discounts or offers, and are not available for cash or credit back. Only one Coupon Code may be used per order.
All credits provided by Blitz Print House are done on a case by case basis and at the discretion of Blitz staff. Credit amounts and processing details will be provided individually to the Client by Blitz Print House upon confirmation of the credit being issued. To claim a Blitz credit, the Client must provide all necessary information regarding the credit. This includes the previous order number that the compensation was awarded for. Emails will not be sufficient proof to validate any credits. Any promo code generated by a credit will only be valid until the specified expiry date, and if any portion is unused, the credit will be forfeited and no further compensation will be awarded.
Full payment is required prior to any orders being processed through to production. An order will not be processed under any circumstances before a partial – or full for RUSH orders – payment has been made using a valid credit card, debit or cash. Blitz Print House will not be liable for any delay in order completion due to a delay in payment. Proofs are not emailed to clients until after payment has been made for the order.
Blitz Print House will do it’s best to ensure that reorders are as similar to the previous order as possible. However, we are unable to guarantee that colors, paper, and print finishings will be identical.